I am a structured organization freak. Being a web designer and developer — both full time and freelance, can almost drive me nuts with the multiple email address and calendars that I have to manage. Luckily, Google has helped save my sanity.
This is a look into the process and decisions behind not only a redesign of a top rated travel website, but a complete code base switch. It's been a long time coming for Real Travel and it is definitely a change for the best.
As a huge usability freak, I find usability issues everywhere or where things can definitely be improved. Walmart or even their credit card key pad is definitely not immune to this.